Policies
Last updated: July 25, 2026
These policies apply to all wholesale and trade purchases made through Lifespace Pro (lifespacepro.com), operated by Lifespace International LLC, 4730 Texas Highway 123, Unit E, San Marcos, Texas 78666.
Trade Accounts & Ordering
Lifespace Pro is a business-to-business (B2B) storefront. Purchases require an approved trade or wholesale account. To apply, complete the trade account application or wholesale registration. We may request a resale certificate, tax ID, or other business documentation before approval. We reserve the right to approve, decline, or revoke any account at our discretion.
Orders may be placed through the website or by contacting us directly. All orders are subject to acceptance and product availability. We will notify you promptly of any items that are out of stock or backordered.
Pricing & Payment Terms
Wholesale pricing is visible to approved accounts after login and is subject to change without notice. Prices in effect at the time of order acceptance apply.
Payment is due at time of order by credit card, ACH, or other accepted method unless credit terms have been approved. Approved accounts may qualify for Net 30 terms upon credit review. Past-due balances may accrue a finance charge of 1.5% per month (or the maximum permitted by law) and may result in orders being held until the account is current.
Applicable sales tax will be charged unless a valid resale certificate is on file.
Shipping & Freight
Orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. During periods of high volume, shipments may be delayed; we will contact you by email or phone if a significant delay is expected.
Shipping charges are calculated and displayed at checkout, or quoted separately for freight/LTL shipments and large-volume orders. Standard shipments are sent via USPS, UPS, or FedEx with an estimated delivery time of 3–5 business days. We ship to addresses within the United States. You will receive a shipment confirmation email with tracking once your order has shipped.
Local pickup is available at our San Marcos, Texas facility during trading hours (Monday–Friday, 9am–5pm).
Damages & Shortages
Please inspect all shipments upon arrival. Damages, shortages, or discrepancies must be reported to us within 48 hours of delivery at info@lifespaceus.com, including your order number and photos of any damage and packaging. For freight shipments, note visible damage on the delivery receipt before signing. Please retain all packaging materials and damaged goods until the claim is resolved.
Returns & Refunds
Returns are accepted within 30 days of delivery on unused goods in their original packaging. All returns require prior authorization — contact us at info@lifespaceus.com to obtain a return authorization before shipping anything back. Unauthorized returns may be refused.
Authorized returns are subject to a 15% restocking fee unless the return is due to our error or a defective product. Return shipping is at the customer's cost and risk; we recommend an insured, trackable service. Refunds are issued to the original payment method (or as account credit, at your option) within 14 days of our receipt and inspection of the returned goods.
The following cannot be returned: custom, engraved, embroidered, or personalized items; goods not suitable for return due to health or hygiene reasons once unsealed; and clearance or final-sale items.
Order Changes & Cancellations
To change or cancel an order, contact us as soon as possible. Orders that have already shipped cannot be cancelled and must be handled as returns. Custom and personalized orders cannot be changed or cancelled once production has begun.
Custom Engraving & Embroidery
Custom-engraved and embroidered products are made to your specifications. Artwork and spelling must be confirmed in writing before production. Custom items are non-returnable and non-refundable except in the case of a production error on our part or a manufacturing defect.
Warranty & Disclaimer
Products are warranted against manufacturing defects. This warranty does not cover normal wear, misuse, improper care, or modification. Except as expressly stated, products and the website are provided “as is” without warranty of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose. In no event shall Lifespace International LLC be liable for special, indirect, incidental, or consequential damages arising from the use of the website or products purchased through it. The information on this site is for general information purposes only, and we assume no responsibility for errors or omissions.
Privacy
We collect the business and personal information you provide (such as name, company, email, phone, and addresses) and usage data in order to operate your account, process orders, communicate with you, and improve our service. We do not sell your personal information. We may share information with service providers who help us run the business (such as payment processors and shipping carriers), or where required by law. You may request access to, correction of, or deletion of your information at any time by emailing info@lifespaceus.com. See also Your Privacy Choices.
Contact Us
Lifespace International LLC
4730 Texas Highway 123, Unit E
San Marcos, Texas 78666
Phone: 866-851-3683
Email: info@lifespaceus.com
Trading hours: Monday–Friday, 9am–5pm CT. Selective public holidays 9am–1pm (please call to confirm).